Privacy Policy

At Tchex.me Inc. ("Tchex.me," "we," "our," or "us"), we take your privacy seriously and are committed to safeguarding your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and process your information. By using our services, you acknowledge that you have read and understood this Privacy Policy, and you agree to our practices as described herein.

Please note that this Privacy Policy is legally binding when you use our services. Any capitalized terms not defined in this Privacy Policy are defined in our Customer Agreement. If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

Information We Collect

We collect various types of information to provide and improve our services. The information we may collect includes:

1. Personal Information: This refers to information that can identify you as an individual, excluding business contact information. Personal Information we collect may include your name, mailing address, email address, phone number, financial information (e.g., credit card, debit card, bank account information or login credentials), occupation, personal description, and photograph.
2. Technical Information: This includes details of your transactions on our Website or when using our Services, as well as technical information such as your Internet Protocol (IP) address, login information, browser type and version, time zone setting, browser plug-ins, operating system, and platform. We also collect information about your visits to our Website, including URLs, page response times, page interaction details (e.g., scrolling, clicks, and mouse-overs), and methods used to navigate away from pages.
3. Cookies and Similar Technologies: Our Website uses cookies and similar technologies to enhance your experience and improve our services. Cookies collect information such as browser type, time spent on our Website, pages visited, language preferences, and other anonymous traffic data. These technologies help us provide a personalized experience and analyze how our services are used.
4. Security: To detect and prevent fraudulent activities, and to ensure the security and integrity of our platform.

Use and Disclosure of Information

We use the information collected for various purposes, including but not limited to:

1. Fulfilling contractual obligations and providing requested information, products, and services.
2. Notifying you about changes to our Services or providing administrative information.
3. Ensuring the safety and security of our Services.
4. Administering and improving our Website and Services.
5. Measuring the effectiveness of advertising and delivering relevant advertisements.
6. Enabling participation in interactive features.
7. Facilitating social sharing functionality.
8. Providing information about goods or services we believe may interest you.

We may also use and disclose Personal Information as required by law, to protect our rights and safety, investigate fraud, and pursue available remedies.

Technical Information may be used for any purpose unless otherwise required by law. If applicable law treats Technical Information as Personal Information, we will use it for the same purposes outlined in this Privacy Policy.

We may share your Personal Information with selected third parties, including affiliates, business partners, advertisers, service providers, and social media contacts. Additionally, we may disclose Personal Information as required by law, to protect our interests, privacy, safety, or property, and in response to legal processes, investigations, or requests from public and government authorities.

Your Choices Regarding Personal Information

You have the following choices regarding your Personal Information:

1. Opting out of marketing-related emails: You can opt out of receiving marketing-related emails by following the instructions provided in those emails. Administrative messages that are essential may still be sent to you.
2. Rights related to your Personal Information: You can request information about the use, challenge the accuracy, withdraw consent, and request access, correction, or deletion of your Personal Information. To exercise these rights, please contact us at [email protected].

Data Security

We implement physical, technical, and organizational security measures to protect your Personal Information. However, no system can guarantee 100% security. If you suspect a security breach, please notify us immediately.

For more information about security, please refer to the Account Security and Privacy and Information Security sections of our Customer Agreement.

Cross-Border Transfer

Your Personal Information may be transferred to third-party service providers for processing and storage. We ensure that information is adequately safeguarded when engaging third-party service providers, maintaining a level of protection comparable to that of the information's origin.

Your Personal Information may be stored and processed in countries where we have facilities or engage service providers. By using our Services, you consent to the transfer of information to countries outside your own, including the United States, which may have different data protection rules.

Third-Party Services

Our Services may contain links to websites of partner networks, advertisers, affiliates, and others. These websites have their own privacy policies, and we are not responsible for their data collection, use, disclosure, or security practices. Please review their policies before submitting personal data.

We are also not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, including app developers, providers, operating system providers, wireless service providers, or device manufacturers.

Use of Services by Minors

Our Services are not intended for individuals under the age of eighteen (18). We do not knowingly collect Personal Information from minors.

Limited Liability

Tchex.me Inc. may partner with money exchange stores to facilitate money transfers between countries. Tchex.me Inc. holds no liability in cases where these money exchange stores engage in illegal activities and conceal them from Tchex.me Inc. or the government of Canada. Tchex.me Inc. is founded on principles of transparency, liability, security, legality, legitimacy, and safety for its customers, the government of Canada, and FINTRAC (Financial Transactions and Reports Analysis Centre of Canada).

Changes to Our Privacy Policy

We may update this Privacy Policy, and the "Last Updated" date at the top of this page will indicate when changes were made. Your continued use of our Services after such changes implies acceptance of the revised Privacy Policy.

Contact Us

If you have questions, comments, or requests regarding this Privacy Policy, please contact us at [email protected]. Because email communications are not always secure, please refrain from including sensitive information in your emails to us.